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FAQ
Where does Greyhound Freight go? Where does Greyhound Freight go? Greyhound Freight is an Australia wide freight distribution service. Greyhound Freight has capitalised on the available space within our Greyhound Passenger Coach network and combined this with our extensive network of over 300 authorised Greyhound Agent Depots throughout Australia to enable us to provide a highly competitive road freight service. Because most of our authorised Agents service local communities we are able to connect with Regional communities that most freight companies find difficult to access directly and rely on contracting out to external service providers. Here at Greyhound, your freight always stays within our network. To find out more, use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability or book online. What type of Freight can I send? Size & weight restrictions on Greyhound Freight are as follows:
Weight: Maximum of 25kg in actual weight. If your item exceeds this, see below or we recommend that you try to repackage your item into smaller parcels which are each below 25kg.
The parcel must begin and end at these Depots. Greyhound Freight reserves the right to refuse to send items at our discretion. Size: 200cm x 100cm x 80cm We handle freight to cater for both Personal and Commercial activities provided the freight is declared by you not to be restricted or dangerous goods. When does my freight travel? Unlike conventional freight companies, we don’t have to wait until we fill a truck before we can send it. As soon as your freight has been receipted in our depot, we will manifest it for the next available service. Our passenger coaches run 365 days of the year, and most importantly, they run to a timetable. To find out more use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability or Book Online. How long does my freight take to get to its destination? The time it takes freight to arrive at its destination depends on where the item is being sent from and where it is going to. NB: For Pick-up and Delivery Services, additional days are required and these time frames may vary based on location. Do I have to meet the Coach when it arrives? No. Freight is handed over to an authorised Greyhound Freight Agent or dropped at a secure holding area for collection by the Agent. The Agent will store your parcel ready for you to collect within normal business hours or arrange for delivery if this service has been requested and paid for. You can check who your agent is by using our Book On-Line Search Engine. How will I know when my freight has arrived? Depot Services If you are expecting a package, you should have been provided with a Con-note number from the person sending you the goods OR our staff would have provided you with a Booking Reference number at the time the booking was made. Either of these numbers can be used to track your package. Our Greyhound Freight Agent will not pro-actively notify you of freight being held for collection. Greyhound Freight may charge you storage fees for unclaimed Freight as per our Terms & Conditions.
Delivery Services If you are expecting a package, you should have been provided with a Con-note number from the person sending you the goods OR our staff would have provided you with a Booking Reference number at the time the booking was made. Either of these numbers can be used to track your package. Our courier will deliver your package and if you are not at home, a card will be left to advise you to call us. A fee for re-delivery will be charged to you OR alternatively goods can be collected from our Depot. Greyhound Freight will not pro-actively notify you of expected freight deliveries.
How much will Greyhound Freight charge for my freight? Greyhound uses two main criteria to calculate your freight rate.
An example: A Computer Monitor packed in a box with an “actual” weight of 15kg’s and dimensions of 50cm H x 50cm L x 50 D. In this instance, 0.5 x 0.5 x 0.5 x 250 = 31 kg’s so we would charge the Freight component at 31 kg’s. We then add the cost of any additional Service/s such as pick-up & delivery to the Freight Rate to arrive at a final cost. To find out more, use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability or book online.
To find a Freight Estimate, a Greyhound Freight Agent, a Service capability or Book Online refer to our Book On-Line tool. Does Greyhound Freight offer a Pick Up or Delivery Service? Yes. Greyhound Freight operate one of the largest networks available within the freight industry with over 300 authorised Agent Depot locations servicing 10,000 suburbs & towns throughout Australia. Many of our authorised Agent Depots are open 7 days for your convenience and most can arrange Pick up, delivery or both for an additional charge. NB: A courier service for Pick up or Delivery may not be available in some areas and commodity restrictions may apply eg perishables can only be transported Depot to Depot. To find out more, use our Book Online search engine to locate your nearest Greyhound Freight Agent, to find a Service capability, Freight Rate or Book Online or click here to ask us for a Freight Estimate. How do I pay for my Freight charges?
How secure is the freight? Security is an area we take seriously. A tightly knit network and our tracking systems are just two ways we can ensure your freight is secure with us. In addition, all freight is signed for upon collection at our Depot or upon delivery by our courier services, which also enables us to provide you with a Proof Of Delivery, on request. Click here to request a Proof of Delivery for freight you have already sent. How do I Track my freight once I have sent it? If you have already sent freight with Greyhound, click here to submit a request for status. Remember to provide us with your Con-note number so that we can service your request promptly and efficiently. |
